To start September 2017

One year sandwich year placement

As a Digital Customer Experience Intern you will map customer journeys, identify shortfalls and drive continuous improvement change that enhances and simplifies customer interactions.

What you'll be doing:

  • Production of customer journey maps and identify areas of improvement.
  • Manage and deliver Customer experience enhancements.
  • Be known as a customer experience champion across the business
  • Carry out root cause analysis and use voice of the customer data to support prioritisation of customer improvement activity.
  • To engage with key stakeholders across the business ensuring a consistent approach and understanding to customer driven process improvements.
  • Ensure customer touchpoints are delivered to brand and service expectations.
  • Support the business to deliver new digital initiatives that enhance customer experience. *Demonstrate improvements via customer experience metrics.

What we're looking for from you:

  • Passionate about developing customer experience and service improvements.
  • Hold an interest in structured change & process models e.g. Lean, DMAIC
  • Knowledge of customer journey mapping
  • Passion of digital technology
  • Excellent communicator
  • A proactive individual who seeks changes and wants to find a better way
  • Curious and wants to find out why

Closing date for application is 24th February 2017

Interested? Send us a message!

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