Working as part of a high motivated, driven and friendly team our New Business Executives enjoy a working hard and great rewards. You will received one to one training and development to ensure you deliver a great experience and outcome for our customers and are able to succeed in the role.
In this collaborative and supportive environment, you will work towards monthly targets and you will be responsible to setting and achieving your own targets.
**Role Responsibilities **
• Contacting our customers and ensuring they enjoy an outstanding Zuto experience
• Taking Customers personal details in a compliant fashion
• Gaining an understanding of customer affordability, personal circumstances to achieve the suitable outcome
• Setting your own daily targets to achieve your monthly targets
• Capturing and validating customer information to ensure the customer receives an efficient and timely service
• Handling objections and understanding the customers need
• Dealing with customers and their information following FCA guidelines
• Communicating using many different mediums including; phone, email, online chat, social media, ect.
• Supporting New Business Executives / New Business Team Leader / New Business Team Manager
• Working closely with other customer facing and non-customer facing teams
• Liaising with dealerships, building rapport and managing business to business relationships
• Assisting with administrative tasks, data collection and ad-hoc duties
**Skills and Knowledge **
• Strong understanding if the importance of delivering an outstanding customer service
• Computer literate with a great telephone manor
• Confident in talking to customer and adapting style to suit customer’s needs
• Strong verbal and written communication skills, able to communicate with customer across multiple channels.
• Able to handle customer objections and establish the customers need
• Numerate, confident with using calculations
• Great listening skills
What this role will give you
This is a huge opportunity to join an ambitious team of dedicated individuals who are passionate delivering a great service to our customers, in a target driven yet supportive environment.
Full training and development will be given to candidates who demonstrate commitment, passion and a real desire to deliver exceptional service.
Click apply and start your Zuto journey today!