Who we are
Our Customer Experience team is the vibrant beating heart of Zuto. It’s the largest department in the company, with over 250 employees working out of our Head Office in Macclesfield.
We look after every step of the customer journey, which includes…
- taking applications over the phone
- helping customers with find a car
- matching them with a lender
- sorting the paperwork and liaising with the car dealer
- offering Insurance to our car buyers
…and basically everything in between. And we do all this while making sure that the experience as fun and stress-free as possible. The final piece of the process, which is also the best, is that we get to call the customer with the exciting news that the car is either ready to collect or will be delivered to their home!
We’re pretty proud of the fact that we’ve created something really special at Zuto. And it shows in how much our customers love us—our NPS is higher than Apple’s! This is because of the brilliant people we’ve recruited and trained along the way, who live and breathe the values of the company. Couple that with the fantastic technology we’ve developed, and we’re able to give the customer a great experience from start to finish.
When we find brilliant people, we’ll do all we can to nurture and develop them within the Customer Experience team. We know that people who are ambitious need the opportunity to grow or we run the risk of losing them. So, we make sure that every person is given the chance to develop themselves fully, with our support.We need a number of different talents to make the department run smoothly, and we appreciate that people brains work differently. So together we’ll help you add real value, no matter where your expertise lie. For example, we know that some people thrive on building relationships over the phone, others who may have a keen eye for analytical detail. As long as you are customer centric, target driven, enthusiastic and considerate, you’ll fit perfectly in this fast-paced, dynamic and exciting team!
Customer Experience Roles
Car Buying Expert - Sales Executive
Our Sales Advisors manage their own allocation of customers and supporting them through their car-buying journey
Our Processing Executives play a vital role in our customers car buying journey. Bringing everything together to ensure customer get the best possible service