Working as part of a high motivated, driven and friendly team our Customer Advisers enjoy delighting our customers by delivering a great service and being super-efficient.
In this collaborative and supportive team, you will be welcoming the customer to Zuto and their customer’s car buying story.
• Contacting customers who have submitted an online application. Introducing them to the Zuto experience and walking them through the car buying journey.
• Presenting a professional image of the Zuto as their first point of contact
• Capturing and validating customer information to ensure the customer receives a tailored and timely service.
• Gaining an understanding of customer affordability to achieve the suitable outcome
• Achieving SLA’s based upon call quality; efficiency and compliance
• Building rapport, engagement and trust with the customer
What we're looking for
• Strong understanding if the importance of delivering an outstanding customer service
• Computer literate with a great telephone manor
• Confident in talking to customer and adapting style to suit customer’s needs
• Strong verbal and written communication skills, able to communicate with customer across multiple channels. Including phone, email and chat.
• Able to handle customer objections and establish the customers need
• Numerate, confident with using calculations
• Great listening skills
• Experience gained in a customer service role
• Positive and proactive person with motivated and driven outlook
• Passion about delivering an excellent service and driven to exceed our customer’s expectations
• Driven and focused to deliver an outstanding service
• A great communicator, who is able to build up a rapport with both customer and internal partners
• Detail focussed, and able to work to guidelines and processes
• You give respect and support your colleagues – one team mentality
NVQ Level 2 in Customer Service would be desirable
GCSE or equivalent in Maths and English
What this role will give you
This is a great opportunity to join an ambitious team of dedicated individuals who are passionate delivering a great service to our customers.
15hrs per week Saturday 9am to 6pm and Sunday 10am – 6pm.
Click apply and start your Zutonite journey today!