Working as part of a high motivated, driven and friendly team our Customer Advisers enjoy delighting our customers by delivering a great service and being super-efficient.

In this collaborative and supportive team, you will be welcoming the customer to Zuto and their customer’s car buying story.

Role Responsibilities
• Contacting customers who have submitted an online application. Introducing them to the Zuto experience and walking them through the car buying journey.

• Presenting a professional image of the Zuto as their first point of contact

• Capturing and validating customer information to ensure the customer receives a tailored and timely service.

• Gaining an understanding of customer affordability to achieve the suitable outcome

• Achieving SLA’s based upon call quality; efficiency and compliance

• Building rapport, engagement and trust with the customer

What we're looking for
• Strong understanding if the importance of delivering an outstanding customer service

• Computer literate with a great telephone manor

• Confident in talking to customer and adapting style to suit customer’s needs

• Strong verbal and written communication skills, able to communicate with customer across multiple channels. Including phone, email and chat.

• Able to handle customer objections and establish the customers need

• Numerate, confident with using calculations

• Great listening skills

• Experience gained in a customer service role

• Positive and proactive person with motivated and driven outlook

• Passion about delivering an excellent service and driven to exceed our customer’s expectations

• Driven and focused to deliver an outstanding service

• A great communicator, who is able to build up a rapport with both customer and internal partners

• Detail focussed, and able to work to guidelines and processes

• You give respect and support your colleagues – one team mentality

NVQ Level 2 in Customer Service would be desirable
GCSE or equivalent in Maths and English

What this role will give you

This is a great opportunity to join an ambitious team of dedicated individuals who are passionate delivering a great service to our customers.

15hrs per week Saturday 9am to 6pm and Sunday 10am – 6pm.

Click apply and start your Zutonite journey today!

Interested? Send us a message!

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