Working either Saturday, Sunday or both we have 7hr, 8hr and 15hr contracts available.

Be part of a highly motivated, driven and friendly team our Customer Advisers enjoy delighting our customers by delivering a great service and being super-efficient.

In this collaborative and supportive team, you will be welcoming the customer to Zuto and their car buying story.

What you will be doing:

  • Contacting customers who have submitted an online application. Introducing them to the Zuto experience and walking them through the car buying journey.
  • Presenting a professional image of the Zuto as their first point of contact
  • Capturing and validating customer information to ensure the customer receives a tailored and timely service.
  • Gaining an understanding of customer affordability to achieve the suitable outcome
  • Achieving SLAs based upon call quality, efficiency and compliance
  • Building rapport, engagement and trust with the customer

What we're looking for from you:

  • Experience gained in a customer service role (face to face or over the phone)
  • Positive and proactive person with motivated and driven outlook
  • Passionate about delivering an excellent service and driven to exceed customers expectations
  • Driven and focused to deliver an outstanding service
  • A great communicator, who is able to build up a rapport with both customers and internal partners
  • Detail focused, and able to work to guidelines and processes
  • Respect and support your colleagues – one team mentality
  • Strong understanding of the importance of delivering an outstanding customer service
  • Computer literate with a great telephone manner
  • Confident in talking to customers and adapting style to suit their needs
  • Strong verbal and written communication skills, able to communicate with customers across multiple channels. Including phone, email and chat.
  • Able to handle customer objections and establish the customer needs
  • Numerate, confident with using calculation
  • Great listening skills

The Perks

  • £7.70- £9.00 per hour, plus bonus
  • Great benefits and free brews
  • This is a new team that will be joining together and given full training on how to awesome in the role.
  • We're a Times Top 100 Best Company
  • Although this is a fixed term contract (initially 6 months) there maybe permanent opportunities available
  • June start dates

Interested? Send us a message!

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