Customer Service Executive

Salary: £24,900

Location: Manchester

Why Zuto?

The UK's Top 25 Best Large Companies to Work For

Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.
Our journey began in 2006, and we're thrilled to have achieved significant milestones along the way. However, we're not resting just yet. We're continuously striving to reach new heights and achieve even greater successes with our team of over 450 Zutonites.

Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on.
We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story.

From our very beginnings, we have always known that we were creating something special at Zuto; redefining what success looks like and leaving a legacy that we could all be proud of.

Benefits of being a Customer Experience Executive at Zuto:

· 28 days holidays inclusive of bank holidays, plus an extra day off for your birthday

· Award dinners, regular social events, and team nights out to celebrate success

· An additional day available to take to support local charities

· Cycle to work scheme, discounted retail outlets and hospitality venues

· Income protection and financial advice

The Role:

• Capturing and validating customer information, ensuring they receive an excellent customer service experience
• Communicating with new and existing customers
• Ensuring customer requests and enquiries are dealt with quickly and efficiently
• Setting your own daily targets to achieve your monthly goals
• Handling objections and understanding the customers needs
• Working closely with other customer facing an non-customer facing teams
• Liaising with vehicle dealerships and other affiliates, building rapport and managing relationships
• Being the primary escalation point for customer's after sale's problems. Working closely with our Customer Care team to resolve initial issues quickly and fairly.

What we’re looking for:

Are you upbeat, friendly, resilient, and have a positive approach to customer service?

We are on the lookout for highly driven and success customer focused professionals who can deliver a fantastic service to our customers every day whilst also having some fun along the way.

If you find it easy to build relationships and rapport with customers using a consultative and thorough approach with the ability to manage a pipeline, we want to hear from you.

Who we are:

Zuto - we were founded in 2006 with a mission to remove the complexity and hassle in finding and financing a car. We connect customers, lenders, and car dealerships across the UK. We're a car finance broker, and we work with a wide range of trusted lenders to find our customers the best finance deal from more than 60 finance products without charging a penny in fees.

We have proudly helped over 250k happy customer buy the car they wanted at the price which they can afford.

Here at Zuto we pride ourselves on a lot of things; from our work helping keywords getting a new car throughout the pandemic, to our exclusive partnership with Autotrader stretching back over 9 years. We’re a business where everyone can make a difference. No idea is a bad idea, and the business is not driven by hierarchy, we are all one team - which enables our culture to be one that brings out the best in people and somewhere where you want to work for years to come.